Bourbon Concierge provides protection for shipments that are damaged(total loss), lost or stolen while in transit. This covers a full refund or replacement of the affected products. Minor spillage/leakage, damage, cosmetic defects are all possible during transit and shipping protection does not cover these. Shipping protection does not cover any lost, stolen, or damaged packages that have been submitted as orders with an incorrect address, had a package hold request placed, a change of address requested, or any failed delivery attempts. Once a delivery has been made shipping protection no longer applies.