We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, we require one full business day to process your order before we dispatch. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date from our partner courier, FedEx.
While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of The Bourbon Concierge’s and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.
Feel free to contact us if you have any questions about your order’s status. Alternatively, if you already have a tracking number, please feel free to check the status via the FedEx website.
In the event that there is a problem with your order, please contact us as soon as you are able. You have thirty days from the time that you place your order to contact us with either a breakage, error or missing item(s) in order for us to help.
All of our processing is done via PayPal. You may pay for your order with a PayPal account or pay using a major credit card (Visa, MasterCard, American Express, Discover) using PayPal. A PayPal account is not required in order to pay via PayPal using a credit card.
No, there is no minimum order value.
We ship to all U.S. states except for the following: Iowa, Kentucky, Maine, Massachusetts, New Hampshire, North Dakota, South Dakota, Utah, Vermont, Virginia, Pennsylvania, and Illinois.
At this time, we only ship within the USA, no other countries.
YES you must sign for an order when it is being delivered and show proof of your age if you order alcohol. (In some cases, you may need to show ID regardless!)
Yes; we prefer to ship to a business address.
No. Products cannot be shipped to a APO, FPO, PO Box or international.
All sales are final – we do not accept returns. Refund(s) will not be issued for package(s) that are returned to us for any reason. If the order is returned to us, you must contact us within thirty days of the last delivery attempt and pay for shipping in order for us to re-ship the order back to you.
If you encounter a problem with your order related to shipment problems or errors in order fulfillment (such as a missing or broken item), you have thirty days from the time that you place your order to contact us in order for us to help.
Unfortunately, there is not much we can do to prevent leakage. We do our best to make sure the cap is sealed well. There are times when this happens. The product has never been tampered with! We do not issue exchanges or refunds for leakage.
Please contact us via our Contact page, chat, email (help@thebourbonconcierge.com) or via phone at (202) 996-8060.