FAQ - The Bourbon Concierge

Q: Which U.S. States do we ship to?

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When will I receive my order?bhm_admin2020-12-16T17:23:06+00:00

When will I receive my order?

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, we require one full business day to process your order before we dispatch. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date from our partner courier, FedEx.

While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of The Bourbon Concierge’s and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.

Feel free to contact us if you have any questions about your order’s status. Alternatively, if you already have a tracking number, please feel free to check the status via the FedEx website.

What if my order is damaged or contains broken, incorrect or missing item(s)?bhm_admin2019-05-24T14:06:31+00:00

What if my order is damaged or contains broken, incorrect or missing item(s)?

In the event that there is a problem with your order, please contact us as soon as you are able. You have thirty days from the time that you place your order to contact us with either a breakage, error or missing item(s) in order for us to help.

What forms of payment do you accept?bhm_admin2019-05-24T14:10:37+00:00

What forms of payment do you accept?

All of our processing is done via PayPal. You may pay for your order with a PayPal account or pay using a major credit card (Visa, MasterCard, American Express, Discover) using PayPal. A PayPal account is not required in order to pay via PayPal using a credit card.

Is there a minimum order value?bhm_admin2019-05-24T14:11:24+00:00

Is there a minimum order value?

No, there is no minimum order value.

Will I be charged sales tax?bhm_admin2019-05-24T14:12:47+00:00

Will I be charged sales tax?

Sales tax charges vary depending on the product being purchased and the shipping address you provide.

When will I be charged for my order?bhm_admin2019-05-24T14:13:20+00:00

When will I be charged for my order?

You will be charged for your order at the time of purchase.

Is it safe to use my credit card online?bhm_admin2019-05-24T14:14:19+00:00

Is it safe to use my credit card online?

Yes. We do everything in our power to make sure that your information is secure. Moreover, we use one of the biggest payment processing platforms – PayPal – to handle credit card payments.

Where is the card security code located on my credit card?bhm_admin2019-05-24T14:14:49+00:00

Where is the card security code located on my credit card?

On Visa, MasterCard and Discover cards, the three-digit number is located on the signature panel on the back of the card. For American Express cards, the four-digit number is located on the front of the card above the credit card number.

Which U.S. States do we ship to?bhm_admin2019-05-24T13:58:36+00:00

Which U.S. States do we ship to?

We ship to all U.S. states except for the following: Iowa, Kentucky, Maine, Massachusetts, New Hampshire, North Dakota, South Dakota, Utah, Vermont, Virginia, Pennsylvania, and Illinois.

Which countries do we ship to?bhm_admin2019-05-02T00:05:13+00:00

Which countries do we ship to?

At this time, we only ship within the USA, no other countries.

Do I have to sign for my package?bhm_admin2019-05-02T00:05:41+00:00

Do I have to sign for my package?

YES you must sign for an order when it is being delivered and show proof of your age if you order alcohol. (In some cases, you may need to show ID regardless!)

Do we ship to businesses?bhm_admin2019-05-24T14:03:17+00:00

Do we ship to businesses?

Yes; we prefer to ship to a business address.

Do we ship to PO BOX?bhm_admin2019-05-24T14:03:50+00:00

Do we ship to PO BOX?

No. Products cannot be shipped to a APO, FPO, PO Box or international.

Can I return my order? Do you accept returns or issue refunds?bhm_admin2019-05-24T14:05:30+00:00

Can I return my order? Do you accept returns or issue refunds?

All sales are final – we do not accept returns. Refund(s) will not be issued for package(s) that are returned to us for any reason. If the order is returned to us, you must contact us within thirty days of the last delivery attempt and pay for shipping in order for us to re-ship the order back to you.

If you encounter a problem with your order related to shipment problems or errors in order fulfillment (such as a missing or broken item), you have thirty days from the time that you place your order to contact us in order for us to help.

What happens if my item(s) leak?bhm_admin2019-05-02T00:08:07+00:00

What happens if my item(s) leak?

Unfortunately, there is not much we can do to prevent leakage. We do our best to make sure the cap is sealed well. There are times when this happens. The product has never been tampered with! We do not issue exchanges or refunds for leakage.

I have a problem with my order. Now what?bhm_admin2019-05-24T13:57:35+00:00

I have a problem with my order. Now what?

Please contact us via our Contact page, chat, email (help@thebourbonconcierge.com) or via phone at (202) 996-8060.