If your package has not started our fulfillment process yet, this is an easy fix. Please contact us as soon as possible and we can update your address prior to the order being processed and shipping transit beginning.

If your order has already been processed for fulfillment or has started transit, the only one who can adjust the delivery address is the recipient. Since our packages require adult signature, carriers will NOT allow you to redirect delivery to a new address during transit. What you can do is redirect the package to a FedEx or Authorized FedEx partner location. In order to redirect a package, you'll need to put in a request on FedEx's website as highlighted HERE. FedEx allows you to put in a request to hold the package at one of their secure FedEx locations or participating retail partners, where it will be held for 7 days before being returned to us. 

In the event that there is a problem with your order, please contact us as soon as you are able. You must contact us within a week (7 days) of the order showing delivered in order for us to help. We will require pictures of the box, the packaging, and the bottle with clear pictures of the damage so that we can assist with resolution. Orders that were redirected by request of the recipient or were unable to be delivered to the original address due to availability of recipient or adult signature cannot be guaranteed for original package contents and are no longer the responsibility of The Bourbon Concierge.

Blanton's bottles in particular are prone to leakage and slight cosmetic cracks to the wax.  These are not covered as they are known flaws within the wax and corking. We are happy to review all individual Blanton's issues to see if there is anything that can be done or offered in extreme cases.

Yes. You must sign for an order when it is being delivered and show proof of your age if you order alcohol. (In some cases, you may need to show ID regardless!). We are unable to waive adult signature requirements as it is a federal law for delivery of alcohol.

Shipping alcohol through a licensed business is expensive and very different than sending packages to friends. Just the requirement of adult signature alone will add a good amount to each package. There are many websites which will offer cheaper shipping, however their products will cost more as they try to offset the high cost of shipping with higher product margins. Other factors impact our shipping rates such as the cost of fuel (macro international economic issues) and carrier surge periods raising their rates such as December holiday surge.

The online retail space has seen huge growth in the past few years. This has been great for product availability, but we have also seen many brands come to market that operate websites which are illegally selling, shipping, fulfilling, or a combination of those. Often times these websites will be the lowest price on the market by far. We always strive to keep aggressive prices for the market, and stand by both our inventory and our service. We are always willing to look at a possible price match however we will not even entertain that when being referred to websites which we know to be in the category of entities which are not legitimate.

All of our processing is done via our website (shopify) processor gateway. All major credit cards (Visa, MasterCard, American Express, Discover) are accepted, as well as apple pay, and shop pay.

No, there is no minimum order value.

Sales tax charges vary depending on the product being purchased and the shipping address you provide.

You will be charged for your order at the time of purchase.

Yes. We do everything in our power to make sure that your information is secure. Our e-commerce platform has built in encryption and meets all payment processing standards for secure transactions.

On Visa, MasterCard and Discover cards, the three-digit number is located on the signature panel on the back of the card. For American Express cards, the four-digit number is located on the front of the card above the credit card number.

We currently do not ship to the following states: Iowa, Maine, Mississippi, New Hampshire, North Dakota, Ohio, South Carolina, South Dakota, Tennessee, Utah, Vermont. We currently do not ship internationally. Please contact our concierge as we are continually working on expanding our shipping capabilities.

At this time, we only ship within the USA, no other countries.

Yes. We prefer to ship to a business address to guarantee someone will be available for signature.

No. Products cannot be shipped to a APO, FPO, PO Box or international.

All sales are final – we do not accept returns.  If you request a cancellation prior to the order being packed we will do our best to issue a full refund. Once your order has been packed but not picked up or dropped off we will do our best to issue a refund minus the shipping and handling cost. Refund(s) will not be issued for orders once they have been picked up or dropped off with our shipping carrier unless we are able to recover the package prior to transit starting. In that case a 15% restocking fee as well as the shipping and handling cost will be deducted from the refund. Refund(s) will not be issued for package(s) that are returned to us for any reason including failure to deliver due to no available adult signature or rejecting the package and the bottle has sustained damage. If the order is returned to us and is fully intact, you must contact us within thirty days of the last delivery attempt and pay for shipping in order for us to re-ship the order back to you. If you choose to not receive the bottle back, we can issue a refund minus the original cost of shipping, the cost of shipping back to us, and a 25% restocking fee.

If you encounter a problem with your order related to shipment problems or errors in order fulfillment (such as a missing or broken item), you have thirty days from the time that you place your order to contact us in order for us to help. Please ensure you take pictures of the unfolded shipping label, shipping box, and products to ensure we can assist you as best as possible.

Unfortunately, there is not much we can do to prevent leakage especially on Blanton's and vintage whiskies where possible leakage is always a risk. We do our best to make sure the cap is sealed well to prevent this. There are times when this happens, however the product has never been tampered with. We do not issue exchanges or refunds for minor leakage, but if you have an extreme case please let us know and we will see what we can do. For claims on damages or leakage, pictures of the bottles prior to being opened are required. Blanton's bottles in particular are prone to leakage and slight cosmetic cracks to the wax.  These are not covered by any refund or rebate, however we are happy to review all individual Blanton's issues to see if there is anything that can be done.

Please contact us via our Contact page, email (hello@thebourbonconcierge.com) or via phone at (202) 996-8060.

We recommend always shipping to an address such as a business that someone will be available at, however if you cannot do that or be available for signature, our carrier will attempt to deliver the package 3 times in accordance with their policies and after a third missed attempt will send the package back to us. You are able to use the tracking number to request the package get held at a local pickup location. We suggest opting to have the package held after a first missed delivery attempt

Please note that we cannot dictate delivery timeframes, that is solely based upon the carrier and their route. We are also unable to ask them to leave the package without signature as it is required by federal law to include.

If the package is not redirected, after the third delivery attempt it will automatically be tagged as return to sender by our carrier. Once this tag is in place, there is nothing we can do to intercept the package or have it held. In these instances, the package will come back to us. At that time we can either ship the package back out, however we will be billed by the carrier for 2 additional shipments, the first coming back to us, and then the second going back out to you. We will pass both of these new shipment costs on to you through an invoice prior to shipping the package back out. Alternatively we can issue a refund minus the original cost of shipping, the cost of shipping back to us, and a 25% restocking fee.