We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, we require one to two full business days (defined as Monday through Friday) for in stock items to process your order before it is left with our carrier (FedEx). Carrier pickup occurs M-F at 3pm local time. Orders received on weekends will not start processing until Monday. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date from our partner courier, FedEx.
While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of The Bourbon Concierge’s and its carrier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do. We also cannot guarantee any delivery dates or times that our carrier partner will not guarantee themselves.
Feel free to contact us if you have any questions about your order’s status. Alternatively, if you already have a tracking number, please feel free to check the status via the FedEx website.
In the event that there is a problem with your order, please contact us as soon as you are able. You must contact us within a week (7 days) of the order showing delivered in order for us to help. We will require pictures of the box, the packaging, and the bottle with clear pictures of the damage so that we can assist with resolution. Orders that were redirected by request of the recipient or were unable to be delivered to the original address due to availability of recipient or adult signature cannot be guaranteed for original package contents and are no longer the responsibility of The Bourbon Concierge.
All of our processing is done via PayPal. You may pay for your order with a PayPal account or pay using a major credit card (Visa, MasterCard, American Express, Discover) using PayPal. A PayPal account is not required in order to pay via PayPal using a credit card.
No, there is no minimum order value.
Sales tax charges vary depending on the product being purchased and the shipping address you provide.
You will be charged for your order at the time of purchase.
Yes. We do everything in our power to make sure that your information is secure. Moreover, we use one of the biggest payment processing platforms – PayPal – to handle credit card payments.
On Visa, MasterCard and Discover cards, the three-digit number is located on the signature panel on the back of the card. For American Express cards, the four-digit number is located on the front of the card above the credit card number.
We currently do not ship to the following states: Iowa, Maine, Mississippi, New Hampshire, North Dakota, South Dakota, Tennessee, Utah, Vermont. We currently do not ship internationally. Please contact our concierge as we are conitinually working on expanding our shipping capabilities.
At this time, we only ship within the USA, no other countries.
YES you must sign for an order when it is being delivered and show proof of your age if you order alcohol. (In some cases, you may need to show ID regardless!)
Yes; we prefer to ship to a business address.
No. Products cannot be shipped to a APO, FPO, PO Box or international.
All sales are final – we do not accept returns. If you request a cancellation prior to the order being packed we will do our best to issue a full refund. Once your order has been packed but not picked up or dropped off we will do our best to issue a refund minus the shipping and handling cost. Refund(s) will not be issued for orders once they have been picked up or dropped off with our shipping carrier unless we are able to recover the package prior to transit starting. In that case a 15% restocking fee as well as the shipping and handling cost will be deducted from the refund. Refund(s) will not be issued for package(s) that are returned to us for any reason. If the order is returned to us, you must contact us within thirty days of the last delivery attempt and pay for shipping in order for us to re-ship the order back to you.
If you encounter a problem with your order related to shipment problems or errors in order fulfillment (such as a missing or broken item), you have thirty days from the time that you place your order to contact us in order for us to help.
Unfortunately, there is not much we can do to prevent leakage especially on vintage whiskies where possible leakage is always a risk. We do our best to make sure the cap is sealed well to prevent this. There are times when this happens, however the product has never been tampered with. We do not issue exchanges or refunds for leakage, but if you have an extreme case please let us know.
Please contact us via our Contact page, chat, email (email@example.com) or via phone at (202) 996-8060.
The whiskey market has seen incredible surges in demand over the past 4-5 years. We always try to stay aggressive on our pricing, however with demand outpacing supply we often find ourselves with increased cost to acquire the products that our customers are looking for. Unfortunately with that it means the prices increase as well. For some products that are much more rare than others this can happen very quickly.